Frequently Asked Questions

Your guide to style and service at Microplay Newmarket.

What is your standard shipping timeframe?

We offer expedited shipping across the country. Standard orders typically arrive within 3-5 business days, while express options are available at checkout for 1-2 day delivery.

How do I process a return or exchange?

We accept returns on unworn items with original tags within 30 days of purchase. Simply visit our online portal to generate a prepaid shipping label or visit us in-store at Newmarket.

How can I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Microplay Newmarket accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and flexible interest-free installment plans through Afterpay.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.

Are your products ethically sourced?

Quality and ethics are our priorities. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.